Question 1

What exactly is a gadget skin?

Accepted Answer

Think of it as a premium, ultra-thin vinyl layer for your device. It’s precision-cut to protect against everyday scratches and scuffs while adding a unique look without the bulk of a traditional case.

Question 2

What makes Exacoat special?

Accepted Answer

We’re an Indonesian brand specializing in precision-cut gadget skins using authentic 3M materials imported from around the world. This ensures a perfect fit, premium protection, and our guarantee that the skin will come off cleanly without any sticky residue. Learn more about us here .

Question 3

Why should I choose Exacoat?

Accepted Answer

It comes down to three things: Precision , Premium Materials , and our World-First Warranty . Our skins are cut with incredible accuracy, we use only authentic 3M vinyl, and we stand behind our product with an installation warranty to ensure you get the perfect result.

Question 4

What is authentic 3M vinyl?

Accepted Answer

3M is a world-leading brand known for the highest quality adhesive vinyl. We use specific, rare types of 3M vinyl that aren’t produced in Indonesia, ensuring superior texture, durability, and clean removal.

Question 5

Do you have a physical store?

Accepted Answer

Currently, we operate exclusively online through our official website and select marketplaces. This allows us to reach customers all over Indonesia and the world efficiently!

Question 6

Are skins available for my device?

Accepted Answer

All available devices are listed on our website. You can use the search bar to find your specific model. If you can’t find it, we recommend joining our Premiere Program to be notified when new devices are added.

Question 7

What's the difference between '360°' and 'Model Cut'?

Accepted Answer

Model 360° offers full-body protection, covering the back and all side bezels (excluding buttons and trays). Model Cut protects only the back of the device, making it friendly for all types of cases.

Question 8

Will the skin leave residue when I remove it?

Accepted Answer

Absolutely not. All Exacoat skins use authentic 3M vinyl, which is guaranteed to leave no adhesive residue when removed, keeping your device in pristine condition.

Question 9

Where can I see photos of the skins?

Accepted Answer

All photos on our product pages are taken by our team to show the real look and texture of the skin. For more real-world pictures, check out our social media channels!

Question 10

How do I apply the skin?

Accepted Answer

We’ve made it easy! You can find detailed video tutorials for every device on our How to Apply page .

Question 11

What are Exacoat™ Accents?

Accepted Answer

Accents are optional, secondary skins that let you create a two-tone look. They are applied over the main body skin and also include two Exacoat™ logo skins for extra customization.

Question 12

Will an Exacoat skin make my phone overheat?

Accepted Answer

Not at all. Our skins are incredibly thin and the premium 3M vinyl is designed to be breathable, allowing heat to dissipate just as the manufacturer intended. Your device’s thermal performance will not be affected. You can read more on our Heat Dissipation page .

Question 13

How long do the skins last?

Accepted Answer

Our authentic 3M vinyl is built for long-term durability. With normal use, your skin can last for several years without peeling or fading, protecting your device for as long as you own it.

Question 14

How do I clean my skin?

Accepted Answer

Easy. Just use a soft, damp microfiber cloth to gently wipe the surface. For tougher smudges, a tiny bit of rubbing alcohol on the cloth works wonders. Avoid using harsh chemical cleaners.

Question 15

Are the skins waterproof?

Accepted Answer

The vinyl material itself is waterproof and protects against spills. However, a skin does not make your electronic device waterproof, so please continue to be careful around liquids.

Question 16

Can I use a case over a 360° skin?

Accepted Answer

It depends on the case. Most slim, flexible cases will fit perfectly. However, very tight or rigid hard cases may not fit over the side wraps. If you plan to use a tight-fitting case, we recommend our ‘Model Cut’ skins.

Question 17

Can I re-apply a skin?

Accepted Answer

Our skins are designed for a single application. While you can lift and reposition it during the initial installation, removing it completely after it has fully set will stretch the vinyl and ruin the adhesive. We don’t recommend reusing a skin.

Question 18

Does the skin affect wireless charging or NFC?

Accepted Answer

Nope! Our skins are extremely thin and made from non-metallic materials, so they won’t interfere with wireless charging, NFC payments, or your Wi-Fi and cellular signal.

Question 19

What if I get air bubbles during installation?

Accepted Answer

Thanks to the air-release channels in our 3M vinyl, bubbles are rare. If you see one, gently press and push the air to the nearest edge. A little heat from a hairdryer also helps. Most tiny bubbles will disappear on their own in a day or two.

Question 20

How accurate are the colors on the website?

Accepted Answer

We do our best to show colors and textures accurately with professional photos. However, colors can look slightly different depending on your screen. For more examples, we suggest checking out our social media channels!

Question 21

Do you offer custom designs or skins for unlisted devices?

Accepted Answer

We don’t offer one-off custom designs at this time. If you have a device that’s not in our collection, please join our Premiere Program . This helps us see what devices to support next!

Question 22

Do I need to create an account to order?

Accepted Answer

Nope, you can check out as a guest. However, creating an account is a great way to view your order history, manage addresses, and easily track your order status.

Question 23

I've paid for my order. Now what?

Accepted Answer

Your payment will be confirmed automatically. If you paid a different amount than the total with the unique code, please submit a manual confirmation on the confirmation page .

Question 24

What payment methods do you accept?

Accepted Answer

For Indonesian customers: We accept Bank Transfer (BCA, Mandiri), Credit Card, and GO-PAY. For International customers: We accept payments via Credit Card and PayPal.

Question 25

Can I change my order after placing it?

Accepted Answer

If you need to change your order, please contact us immediately. We process orders quickly, but we’ll do our best to help if your order hasn’t been shipped yet. Once it’s shipped, we can’t make any changes.

Question 26

I'm having trouble at checkout.

Accepted Answer

If you’re facing any problems during the checkout process, please don’t hesitate to contact us so we can help you out.

Question 27

Can I buy from other marketplaces?

Accepted Answer

Yes! Our official stores are also available on Tokopedia and Shopee .

Question 28

Do you ship internationally?

Accepted Answer

Yes, we ship to customers all around the world.

Question 29

When will my order ship?

Accepted Answer

Indonesian Shipments: Orders with confirmed payment before 3:00 PM (WIB) on weekdays and 2:00 PM on Saturdays will be shipped the same day. We don’t ship on Sundays or national holidays. International Shipments: Orders are typically picked up by the courier within 1-2 business days. You will receive a tracking number the following day.

Question 30

How can I track my order?

Accepted Answer

Once your order is shipped, you’ll receive an email with a tracking number. You can also find your tracking details on our Order Status page or in your Account Page .

Question 31

Can I use GO-SEND for same-day delivery?

Accepted Answer

For same-day delivery options like GO-SEND, please place your order through our official stores on Tokopedia or Shopee .

Question 32

My order hasn't arrived yet. What should I do?

Accepted Answer

If your delivery is taking longer than expected, please contact the courier directly with your tracking number. If you still need help, contact us with your order number and we’ll look into it for you.

Question 33

When will my payment be confirmed?

Accepted Answer

Payment confirmations are automated and run every 30 minutes. If there’s an issue, please use the manual confirmation page .

Question 34

Where can I check my order status?

Accepted Answer

You can find your order status on the Status Page , in your Account Page , or in the confirmation email we sent you.

Question 35

What does my order status mean?

Accepted Answer

Waiting for Payment: We’re waiting for you to complete the payment. Payment Confirmed: We’ve received your payment and are preparing your order. Ready to Ship: Your order is packed and waiting for courier pickup. Shipped: Your order is on its way! You can check the tracking number in your email or on the status page.

Question 36

When will I get my tracking code?

Accepted Answer

We will email your tracking code as soon as your order has been shipped. You can also find it on the Order Status page . Please note it may take up to 12 hours for the tracking to become active in the courier’s system.

Question 37

I received a defective product.

Accepted Answer

If your product has a manufacturing defect, please contact us with a photo within 5 days of receiving it. We will happily send you a replacement. This does not cover installation errors.

Question 38

I received the wrong item.

Accepted Answer

If you received an item different from what you ordered, please contact us with photos within 5 days of delivery. We can only replace items that are still in perfect, unused condition.

Question 39

I messed up the installation. What can I do?

Accepted Answer

Don’t panic! You can often gently lift the skin and re-apply it using a hairdryer to help. If your order was delivered less than two days ago, you can also claim our Installation Warranty. See our Warranty Page for details.

Question 40

What is the Installation Warranty?

Accepted Answer

We’ve got your back! If you mess up the installation within two days of receiving your skin, our world-first Installation Warranty has you covered. Visit the Warranty Page for the full details on how to claim a replacement.

Question 41

What if I'm not satisfied with the product?

Accepted Answer

Your satisfaction is our priority. We offer a 30-Day Money-Back Guarantee . You can receive a refund as store credit or to your bank. Please see our Refund Policy Page for full details.

Question 42

How can I become a reseller?

Accepted Answer

We’re always looking for great partners! For detailed information on our reseller program, please contact us .

Question 43

Are you open to collaborations?

Accepted Answer

Yes! We’re interested in collaborations for reviews, custom designs, or product bundles. Please contact us with your proposal.

Question 44

Do you have an affiliate program?

Accepted Answer

Yes, we do! If you’re a content creator who loves our products, you can earn commissions by promoting Exacoat. Find all the details and sign up on our Affiliate Program page .

Frequently Asked Questions

From product knowledge, how to order, to customer satisfaction, find frequently asked questions below.

General Questions

About Skins

Ordering & Payment

Shipping

Order Status

Warranty & Support

Partnerships