Refund Policy

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date of your order being created.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us via:

Our refund policy does not cover original shipping fees, and any promotional subsidized shipping costs will be deducted from the refund payout.

If you request a refund, any Cashback points earned on that order will be automatically voided. If that Cashback has already been redeemed toward another order, the refund total will be reduced by the redeemed Cashback amount.

To ensure fairness and operational feasibility for custom made-to-order manufacturing, the following items are strictly non-returnable:

In order for the Goods to be eligible for a refund under our 30-Day Money Back Guarantee, please ensure all conditions are fulfilled:

You are responsible for the cost and transit risk of returning the Goods to us. Therefore, we strongly recommend an insured, trackable postal service (such as JNE, SiCepat, DHL, or FedEx). We cannot be held responsible for goods damaged or lost in return shipment.

We are unable to issue a refund without physical receipt of the Goods or verifiable tracking proof of delivered return shipment.

If you have questions regarding our Refund Policy or wish to initiate an order cancellation, contact our customer desk: