/privacy-policyUpdated: February 04, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Privacy Policy

Read clausesTerms of UseTerms of Sale
Legal Directive
Official

Data Privacy & Protection

We safeguard your personal data with modern encryption. We never sell your personal information or store unencrypted financial credentials.

Security256-bit TLS
Social LoginsGoogle & Facebook
Data RightsAccess & Delete
Definitions
01

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

•
Account:A unique account created for You to access our Service or parts of our Service.
•
Company:Refers to Exacoat ("the Company", "We", "Us", or "Our").
•
Cookies:Small files placed on Your computer, mobile device, or tablet by a website containing details of Your browsing history.
•
Country:Refers to: Indonesia.
•
Device:Any internet-connected terminal that can access the Service, such as a computer, cellphone, or tablet.
•
Personal Data:Any information that relates to an identified or identifiable individual.
•
Service:Refers to the Website located at https://exacoat.com.
•
Service Provider:Any natural or legal person who processes data on behalf of the Company (payment gateways, logistics providers, email services).
•
Third-party Social Media Service:Any website or social network through which a User can log in or create an account (Google, Facebook).
•
Usage Data:Data collected automatically from the Service infrastructure, such as duration of page visits and device configurations.
•
You:The individual accessing or using the Service, or the entity on behalf of which such individual is accessing the Service.
02

Collecting and Using Your Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, fulfill orders, and optimize skin configurator tools.

Personally Identifiable Information

•
Email address
•
First name and last name
•
Phone / WhatsApp contact number
•
Shipping and billing address (Street address, City, Province/State, Postal Code, Country)
•
Device models and skin finish selections

Usage Data

Usage Data is collected automatically when using the Service. This may include Your Device’s Internet Protocol address (IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, time spent on those pages, unique device identifiers, and other diagnostic metrics.

When accessing the site through a mobile device, we collect device model, operating system, mobile browser type, and display dimensions to serve the appropriate 120 FPS skin textures.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in using Google or Facebook. If You choose to register via these services, we collect personal data already associated with that account (such as name and verified email address) solely to manage your profile and order history.

03

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (beacons, tags, and scripts) to track activity on Our Service and preserve your shopping bag and custom skin configurations.

Necessary / Essential CookiesSession Cookies

Essential to navigate the site, authenticate user sessions, maintain security, and preserve your shopping bag configurations.

Administered by: Exacoat In-House
Notice Acceptance CookiesPersistent Cookies

Remembers whether you have acknowledged our privacy and cookie guidelines so you aren't prompted repeatedly.

Administered by: Exacoat In-House
Functionality & PreferencesPersistent Cookies

Remembers your choices such as currency selection (IDR/USD), device filter preferences, and configurator settings.

Administered by: Exacoat In-House
Analytics & TelemetryPersistent Cookies

Gathers anonymized telemetry on page load speeds, WebGL shader performance, and viewport reflow to keep the experience fast.

Administered by: Third-Party Service Providers
04

Use of Your Personal Data

The Company uses Personal Data for the following specific purposes:

•
To provide and maintain our Service:Including real-time skin configurator rendering, checkout processing, and performance monitoring.
•
To manage Your Account:Managing your user profile, saved addresses, order history, and Cashback wallet balance.
•
For the performance of a contract:Fulfilling orders, manufacturing custom skin cuts, dispatching shipments, and managing Installation Warranty claims.
•
To contact You:Sending order confirmations, tracking numbers, customer support responses, and security updates via email or WhatsApp.
•
To provide promotional updates:Sending exclusive product drops, new finish releases, and special deals (only if opted in; unsubscribe at any time).
•
For business transfers:Evaluating mergers, acquisitions, or restructuring where customer data is transferred under the same confidentiality standards.
05

Retention & Transfer of Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, complying with legal accounting standards, resolving warranty disputes, and enforcing agreements.

Your information, including Personal Data, is processed at the Company’s operating facilities in Indonesia and server infrastructures located in secure international data centers. Adequate controls are maintained to guarantee encryption and strict privacy standards across all transit points.

06

Disclosure of Your Personal Data

We may disclose Your Personal Data in the following restricted scenarios:

Business Transactions

If Exacoat is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. Notice will be provided before Your data is transferred and becomes subject to a different policy.

Law Enforcement & Legal Obligations

Under certain circumstances, Exacoat may be required to disclose Personal Data if required by law or in response to valid requests by public authorities (such as a court or authorized government agency).

07

Security of Your Personal Data

The security of Your Personal Data is important to us. All transactions are protected via 256-bit TLS encryption, and payment details are processed through PCI-DSS compliant providers. No financial data or card details are stored unencrypted on our servers.

While we employ commercially reasonable administrative and technical protections, please note that no method of electronic storage or internet transmission is 100% infallible.

08

How to Access and Control Your Information

You have explicit control over your personal data on Exacoat:

•
Access & Update:You can review and edit your profile, saved shipping addresses, and contact info at any time inside your Account dashboard.
•
Account Deletion:You may request permanent deletion of your account and associated personal data by emailing [email protected].
•
Opt-Out of Communications:Every promotional email includes a 1-click unsubscribe link, or you can contact our support desk to opt out instantly.
09

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If we become aware that a child under 13 has provided us with Personal Data without parental consent, we take immediate steps to purge that data from our records.

10

Changes to this Privacy Policy

We may update Our Privacy Policy periodically to reflect technological or regulatory improvements. We will notify you of material changes by updating the "Last updated" date at the top of this page.

11

Contact Us

If you have questions regarding this Privacy Policy or your data protection rights, reach our privacy officer directly:

Exacoat Privacy & Data Protection Desk

Email: [email protected] Website: https://exacoat.com/privacy-policy Address: Ruby Commercial TB12, Bekasi, Indonesia
Questions or Clarifications?

Exacoat Support & Inquiries

Email SupportWhatsApp Care