The perks of Exacoat® Official Webstore
30-Day Money Back Guarantee
We want you to feel confident and happy with your purchase, which is why we offer this risk-free guarantee.
If you’re not 100% satisfied with your skin within the first 30 days, simply reach out to us and we’ll provide a full refund.
Within 30 Days
Counted strictly from the day courier ships your package.
Keep Packaging
Merchandise and original packaging must remain complete.
Choose Your Payout
100% store credit or 70% bank transfer / PayPal.
Worry-free, hassle-free.
Unhappy with our products? Don't worry.
- Verify 30-day eligibility: Enter your Order ID and billing email in the self-service form below. Eligibility is calculated strictly from the date your package was dispatched by the courier.
- Choose your payout option: Select 100% Store Credit to your account wallet (no deduction) or 70% Bank Transfer / PayPal (30% operational fee).
- Keep original packaging: Ensure all merchandise and original packaging remain complete.
- Ship to Exacoat Returns Hub: Send your package to Ruby Commercial TB 12 (Bekasi) and submit your courier tracking number (nomor resi) in the form.
- Inspection and payout: Once our warehouse team inspects the physical return, your refund will be processed within 1 to 2 business days.
You are free to choose the refund options.
Would you like to just get a refund or repurchase other skins? We got you.
100%: Store credit
Store credit will be added to your account wallet and can be used upon checkout.
70%: Bank account or PayPal
30% fee applied for administration and operational costs, transferred to your bank account or PayPal.
I want to refund my order.
To refund an order, fill the form to check your eligibility.
Note: The item must be returned in its original packaging to qualify for a refund.